Refund policy

Last Updated: January 2024

Thank you for shopping with NO_ONE Fragrance.
We want you to have a smooth experience, but due to the nature of fragrance products, returns and refunds follow strict conditions.

---

1. Return Eligibility

To maintain hygiene and product safety standards:

✔ Returns are accepted ONLY if:

• You received a damaged product

• You received the wrong item

• Product packaging was tampered during delivery

• Order is defective or leaking

❌ Returns are NOT accepted for:

• Used products

• Opened bottles

• Fragrance not matching personal preference

• Damage caused after delivery

• Wrong address provided by the customer

---

2. Return Request Window

You must raise a return request within:

➡️ 24–48 hours of receiving the order

After 48 hours, return requests cannot be accepted.

---

3. Proof Required

To process your return request, please provide:

• Clear photos/videos of damaged or wrong product

• Clear photo of the outer packaging

• Order ID & contact details

Send these to:
📧 noonefragrance@gmail.com

---

4. Refund Policy

Refunds are processed only when:

• The returned product is received and inspected

• The issue is verified by our team

Refund method:

• Refund will be credited to the original payment mode

• Processing time: 5–7 business days

Refund will NOT be processed if:

• The product is used or opened

• Returned without valid reason

• Damage is caused by the customer after delivery

---

5. Replacement Policy

If eligible, you can choose:

✔ Replacement of the same product
OR
✔ Refund (only if replacement is not available)

Replacements depend on stock availability.

---

6. Cancellation Policy

You can cancel an order before it is shipped.

Once shipped:

❌ Order cannot be cancelled
❌ Refund cannot be issued

If the order is dispatched, you must wait for delivery.

---

7. Wrong Address or Undelivered Orders

If the package returns due to:

• Incorrect/incomplete address

• Customer not available

• Failed delivery attempts

➡️ Re-shipping charges will apply.
➡️ Refund is NOT applicable in such cases.

---

8. Non-Refundable Items

The following items cannot be refunded:

• Gift cards

• Discounted products

• Limited edition releases

• Mystery/Combo boxes

---

9. Contact for Support

If you have questions about returns or refunds, reach us at:

📧 noonefragrance@gmail.com
📍 NO_ONE Fragrance, India