Shipping policy

Last Updated: January 2024

Thank you for shopping with NO_ONE Fragrance.
This Shipping Policy explains how and when your order will be delivered.

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1. Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed the next business day.

• Once processed, you will receive an email/SMS with tracking details.

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2. Shipping Timeline

🇮🇳 Domestic Shipping (India)

Estimated delivery time: 4–7 business days

🌍 International Shipping

Estimated delivery time: 12–26 business days

⚠️ Delivery timelines may vary due to courier delays, customs checks, weather, or seasonal rush.

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3. Shipping Charges

• Shipping charges are calculated at checkout based on your location.

• International orders may include extra duties/taxes which must be paid by the customer.

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4. Order Tracking

Once your order is shipped, you will receive:

• Tracking ID

• Courier partner name

• Tracking link

You can monitor the shipment in real time.

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5. Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping details.
NO_ONE Fragrance is not liable for delays or losses due to incorrect or incomplete addresses.

If the wrong address is entered, contact us immediately:

📧 noonefragrance@gmail.com

Changes cannot be guaranteed once the order is dispatched.

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6. Delivery Attempts

The courier usually attempts delivery 2–3 times.
If undelivered, the package may return to us.

Re-shipping charges will apply for re-delivery.

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7. Damaged / Missing Items (Updated)

If your package arrives damaged or items are missing:

1. Take a clear unboxing video showing the parcel before opening

2. Capture all sides of the box + shipping label

3. Highlight the damaged/missing area clearly

4. Contact us within 24–48 hours of delivery

5. Do not discard the packaging until investigation is complete

🟡 Important:

🔄 We do not accept returns.
✔️ Only replacement is provided — strictly after valid video proof.

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8. International Customs & Duties

• International customers are responsible for customs duties/taxes if applicable.

• Customs may delay or hold packages, which is beyond our control.

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9. Delayed Deliveries

We are not responsible for delays caused by:

• Courier logistics issues

• Weather conditions

• Customs clearance

• Strikes or natural events

We will assist in tracking but delays do not qualify for refunds.

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10. Contact Us

For shipping-related questions:

📧 noonefragrance@gmail.com
📍 NO_ONE Fragrance, India